general questions

If you have forgotten your password, go to Sign In/Sign Up page, then click on 'FORGOT PASSWORD' link. You would then be asked for your email id. Once we receive it, the new password would be send to you on the same email.

Once you sign in, you must click the link 'My Account'. You will be directed to your profile page and click any of the links available to update the corresponding details on your profile.

You may contact us via email. Alternatively you can contact us at +1 226 224 1453.

order/delivery questions

You can view the status of your order by going on your Order Acknowledgement page.

  1. Please visit this link:
  2. Enter Your Order Number and Click Track.
  3. You will be redirected to your Order Acknowledgement Page.

Please find below the status definitions for your order.
Status of Order: As ours……………
  1. Order Placed- Your order has been successfully placed and awaiting payment confirmation.
  2. Confirmed– Your payment has been received and the order has been confirmed and is in process.
  3. Ready to Ship – The products have been packed and are ready to shipped to the buyer.
  4. Dispatched – The order has been dispatched. An email with the tracking details will also be sent to the customer.

At every stage an automated email will be sent to the customer.

Choose the item that you would like to purchase and add them to the shopping cart. Click proceed to check out option and login with your account details or enter your billing details directly to proceed with order placement. Enter the shipping address and select a payment method to proced with the payment. Click place order and complete the payment. Upon successful order placement the order ID will be generated and you will receive an order confirmation email.

No, you can proceed to checkout without having an account. But that will not save your user information. So we recommend you to create an account.

These are the list of products that can be pre-ordered from Emmanuel Fashions. In order to capture the current fashion, these trendy items move so fast in the market, hence the product may not be available for long time once the product uploaded in our website. Also these items are to be shipped from India and it takes more time for delivery than the other categories of items which are directly shipping from Canada. If you would like to purchase any of these item please check with us the availability and delivery time of the product. Then we will get back to you in 24 hours time and the quantity will be updated in our website if the product is still available. Then you can proceed the order with usual procedure.

Unfortunately, products listed as 'Out of Stock' are not available for sale except the pre order catagories. If you prefer to buy some products from pre order catagories, which are out of stocks, we might be able to get it for you. Please contact us by or call us at 1 226 224 1453.

Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns.

On the rare occasion that your order is delayed, please check your email for updates. A new delivery timeframe will be shared with you.
You can also track its status by visiting My Orders.

We deliver everywhere in Canada and United States. Also the pre-order items can be delivered anywhere in India too at free of cost. You will be able to see shipping charges at the final checkout page for the items you have selected. You can place the order directly on the website.

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

Unfortunately, we are unable to honor requests for specific delivery dates.

Three to five business days for delivery In Canada and United States , but the Pre-order categories required 15 business days as the product needs to be shipped from India after checking the current availability of the product. Once the order confirmed Pre-order category items can be delivered anywhere in India within seven days.

shipping questions

You can find the shipping charges by selecting your country on the order page. It’s $10.00 for Ontario and $15.00 for other provinces in Canada and United States. Delivery charges are absolutely free for the Pre-order categories in India.

cancellations/returns questions

The products once sold will not be taken back or exchanged unless we delivered the wrong product or the product has any manufacturing defect.

Unfortunately you can not cancel a confirmed order because the delivery process starts immediately once the order has been confirmed.

All Refunds are processed in 7-8 working days.
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.
Below is the details required to process refund.
Please share the correct tracking details once the product is returned. Once the details are received the refund process will be initiated.

We offer refund methods as per your payment mode.

  • Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
  • Store Credit - In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase.

payment questions

  1. Paypal
  2. International Credit Card\Debit Card
  3. Bank deposit

Currently you can make payments using any of the following option.

  1. Credit Card - We accept payments made using Visa/MasterCard/American Express/Maestro Cards/
  2. Paypal - Please note that you don't need a paypal account necessarily to use this option.

Yes, absolutely. The www.emmanuelfashions website is hosted on an SSL secure server, meaning that all the data you send us online is encrypted and fully protected. Even if you pay by credit card, you must provide your credit card number for each purchase. As an additional security measure, no confidential data is stored on our server.





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